Shipping & returns

We ship from Switzerland. Available delivery methods, their cost and estimated delivery times are calculated for your address and currency at checkout.

Orders are usually prepared within 1–3 business days. You receive an email with your tracking link as soon as your parcel leaves us.

Pre-ordered pieces ship when production is complete. The estimated delivery window is shown on the product page and in your confirmation; we keep you informed of any change.

If you paid a deposit, we invite you to pay the balance before dispatch.

Shipments from Switzerland to the European Union may be subject to import VAT and duties, depending on the destination. Any charges applicable are indicated at checkout where possible.

Unworn items in their original condition and packaging can be returned within the period stated in our returns policy.

1. Start your return via the contact form with your order number.
2. Pack the piece carefully with all labels attached.
3. Send it to the address we provide, then keep your proof of shipment.

For hygiene reasons, opened hydrogen water bottles and baby or infant items whose seal or label has been removed cannot be returned unless faulty. Personalised pieces are final sale.

We refund the original payment method once your return has been received and checked, usually within 14 days. Pre-order deposits are refunded under the same conditions.