TEMPLATE — requires review by a Swiss-qualified lawyer before publication. This document is a working draft prepared for MINON NAN. It is not legal advice. Values in [square brackets] are placeholders that must be completed and verified before the document is published or relied upon.
This policy forms part of our General Terms and Conditions. It applies to purchases and pre-orders placed on minonnan.com, iapresales.minonnan.com, raminona.com and the MINON NAN app.
1. Overview
| Customer | Right | Period | Reason required |
|---|---|---|---|
| Consumers in the EU / EEA [/ UK] | Statutory right of withdrawal | 14 days | No |
| All customers (incl. Switzerland) | Voluntary MINON NAN return right | [30] days from delivery | No |
| Pre-orders not yet shipped | Free cancellation | Until dispatch | No |
| Defective or wrong items | Statutory warranty | See GTC section 10 | Defect |
Where several rights apply, you may rely on whichever is most favourable to you.
2. Statutory right of withdrawal (EU / EEA consumers)
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. Where you ordered multiple goods in one order that are delivered separately, the period expires fourteen days after the day on which you, or a third party indicated by you, acquire physical possession of the last good.
To exercise the right of withdrawal, you must inform us — [MINON NAN legal entity], [street and number], [postcode] Zug, Switzerland, email [returns@minonnan.com], telephone [+41 xx xxx xx xx] — of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. You can also use the return function in your customer account.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
[We bear the direct cost of returning the goods. / You will have to bear the direct cost of returning the goods.] (Choose one; see section 5.)
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions
The right of withdrawal does not apply to:
- goods made to the consumer's specifications or clearly personalised (for example made-to-measure or monogrammed items);
- sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (this may apply to [hydrogen water bottle mouthpieces/filters, intimate maternity items or infant items whose hygiene seal has been removed] — to be confirmed per product and indicated on the product page).
3. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: [MINON NAN legal entity], [street and number], [postcode] Zug, Switzerland, [returns@minonnan.com]
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(Delete "I" or "We", "my" or "our" as appropriate.)
4. Voluntary MINON NAN return right (all customers)
4.1 In addition to any statutory right, we grant all customers — including customers in Switzerland — a voluntary right to return goods within [30] days of delivery.
4.2 Conditions: the goods must be unworn and unwashed, in their original condition and packaging, with all labels and hygiene seals intact. Sports shoes must not show signs of outdoor use.
4.3 Excluded from the voluntary return right (statutory rights remain unaffected): personalised items, items marked "final sale", and gift cards.
4.4 The voluntary return right does not limit the statutory right of withdrawal or warranty rights.
5. How to return
- Open Account → Orders and select "Return items", or email [returns@minonnan.com] with your order number.
- You will receive a return authorisation and, where applicable, a prepaid return label.
- Pack the goods securely, ideally in the original packaging, and include the return slip.
- Hand the parcel to the carrier and keep the proof of dispatch.
Return shipping costs: [free within Switzerland and the EU using our label / CHF [x] or EUR [x] deducted from the refund]. Returns of defective or wrongly delivered goods are always free of charge. Dropship items may need to be returned to a different address, which will be stated in the return authorisation.
6. Refunds
6.1 Refunds are made to the original payment method (card, TWINT, PayPal, etc.) in the original currency. We do not charge fees for refunds. The time until the amount appears on your statement depends on your payment provider.
6.2 We issue the refund within 14 days of receiving your withdrawal notice (EU statutory right) subject to section 2, or within [10] business days of receiving and inspecting the return (voluntary return right).
6.3 For partially returned orders, original shipping costs are refunded in proportion only where the entire order is returned, unless the statutory right of withdrawal requires otherwise.
7. Pre-orders: cancellation and refunds
7.1 You may cancel a pre-order at any time before dispatch from your account or by email. All amounts paid — the deposit or the full price — are refunded in full within [14] days.
7.2 If the estimated dispatch date is exceeded by more than [30] days or the product is cancelled, you are informed and receive a full refund on request or automatically in the case of cancellation.
7.3 After delivery of a pre-ordered product, the statutory right of withdrawal and the voluntary return right apply as for any other order. The withdrawal period starts on delivery.
8. Exchanges
We offer exchanges for a different size or colour of the same product, subject to availability. Request the exchange as a return and indicate the desired replacement; we reserve it for [7] days.
9. Defective or incorrect goods
If an item is defective or not as ordered, please contact [support@minonnan.com] with your order number and photographs. Statutory warranty rights apply (see GTC section 10). We bear all shipping costs for defective or incorrect items.
10. Affiliate commissions
Refunds automatically reverse any affiliate commission attributed to the refunded order (see the Affiliate Program Terms). This does not affect your rights as a customer.
Version 2026-10-01 — template, not yet in force.